Hi climate-sing,

Sorry about your trouble.

I assume you followed the steps shown here.
Make sure you are on the newest Maxon App Version.
If you have no working password, use the Forgot Password option.
If that isn't working, contact tech Support


I do not have access to the data base, you need to open a ticket.

Yes, as usual, I checked it, just in case the server is down.


My best wishes