Hi climate-sing,

Sorry about your trouble.

I assume you followed the steps shown here.
Make sure you are on the newest Maxon App Version.
If you have no working password, use the Forgot Password option.
If that isn't working, contact tech Support

https://youtu.be/uAD-Sgq_UTs?feature=shared

I do not have access to the data base, you need to open a ticket.
https://www.maxon.net/en/support-center

Yes, as usual, I checked it, just in case the server is down.

Maxon_App_Log_In.jpg

My best wishes